Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Wonderland Retro can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost or mis-routed orders.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order has been already been dispatched, please follow our returns process. Please note that alterations may result in a delay in dispatching your order. If an order needs to be cancelled or amended at very short notice, we recommend calling to ensure that your order is not packed and/or dispatched before changes can be made. You can cancel or amend any order before it has been dispatched, please contact us to do so. Items returned due to damage will be covered. Items sent back to us without first requesting a return will not be accepted.Īny return postage costs must be paid by the customer for unwanted items. To start a return, you can contact us at If your return is accepted, we’ll send you return instructions. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please remember it can take some time for your bank or credit card company to process and post the refund too.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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